@import url('https://fonts.googleapis.com/css2?family=DM+Sans:wght@400;500;600;700&family=Manrope:wght@600;700&display=swap');
:root{--ink:#17232d;--muted:#697781;--teal:#087f79;--teal-dark:#05635f;--cream:#f5f4ef;--line:#e2e5e3;--white:#fff;--danger:#a33a33}*{box-sizing:border-box}html,body{margin:0;min-height:100%;background:var(--cream);color:var(--ink);font-family:'DM Sans',sans-serif}button,input,textarea,select{font:inherit}h1,h2,h3{font-family:Manrope,sans-serif;margin:0}h1{font-size:2.25rem;letter-spacing:-.04em}a{text-decoration:none;color:inherit}.boot{min-height:100vh;display:flex;align-items:center;justify-content:center;gap:12px;color:var(--muted)}.spinner{width:20px;height:20px;border:2px solid #cbd6d3;border-top-color:var(--teal);border-radius:50%;animation:spin .7s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}.site-header{height:76px;background:#fff;border-bottom:1px solid var(--line);display:flex;align-items:center;padding:0 max(24px,calc((100% - 1180px)/2));gap:65px;position:sticky;top:0;z-index:5}.logo{display:flex;align-items:center;gap:12px;cursor:pointer}.logo b,.brand-mark{width:40px;height:40px;border-radius:12px;background:var(--teal);color:#fff;display:grid;place-items:center;font:bold 21px Manrope}.logo span{font-weight:700;line-height:1.05}.logo small{display:block;color:var(--muted);font-size:10px;font-weight:500;margin-top:4px}.site-header nav{display:flex;gap:30px;height:100%;align-items:center}.site-header nav a.active{color:var(--teal);border-bottom:2px solid var(--teal);height:100%;display:grid;place-items:center}.user{margin-left:auto;display:flex;align-items:center;gap:16px}.container{max-width:1180px;margin:0 auto;padding:56px 24px}.page-head,.detail-head{display:flex;align-items:center;justify-content:space-between;margin-bottom:34px}.eyebrow{font-size:11px;font-weight:700;letter-spacing:.18em;color:var(--teal);display:block;margin-bottom:9px}.muted{color:var(--muted);margin:8px 0 0}.primary,.ghost{border:0;border-radius:8px;padding:12px 18px;font-weight:600;font-size:14px;cursor:pointer}.primary{background:var(--teal);color:#fff;box-shadow:0 3px 8px #087f7930}.primary:hover{background:var(--teal-dark)}.primary:disabled{opacity:.55;cursor:wait}.ghost{background:transparent;color:var(--muted)}.full{width:100%;margin-top:12px}.panel{background:#fff;border:1px solid var(--line);border-radius:14px;box-shadow:0 2px 12px #17232d08}.stats{display:grid;grid-template-columns:repeat(3,1fr);gap:16px;margin-bottom:22px}.stats div{background:#fff;border:1px solid var(--line);border-radius:12px;padding:21px 24px;display:flex;align-items:baseline;gap:12px}.stats strong{font:700 29px Manrope;color:var(--teal)}.stats span{color:var(--muted)}.table-head,.ticket-row{display:grid;grid-template-columns:2.4fr 1fr .8fr .9fr;align-items:center;padding:16px 24px;gap:12px}.table-head{font-size:11px;text-transform:uppercase;letter-spacing:.1em;color:var(--muted);border-bottom:1px solid var(--line)}.ticket-row{border-bottom:1px solid #eef0ee;transition:.15s;cursor:pointer}.ticket-row:hover{background:#fafcfb;transform:translateX(2px)}.ticket-row:last-child{border:0}.ticket-row strong,.ticket-row small{display:block}.ticket-row small{color:var(--muted);margin-top:5px}.status{width:max-content;font-size:12px;font-weight:600;padding:6px 10px;border-radius:99px;background:#e5f5f2;color:#087f79}.status.s1{background:#edf0ff;color:#5763a9}.status.s2{background:#fff2d9;color:#96631d}.status.s3,.status.s4{background:#e9eceb;color:#57615f}.empty{text-align:center;padding:65px 20px;color:var(--muted)}.empty .check{margin:auto;width:42px;height:42px;border-radius:50%;display:grid;place-items:center;background:#e5f5f2;color:var(--teal)}.empty h3{color:var(--ink);margin:15px 0 4px}.modal-backdrop{position:fixed;inset:0;background:#14232c88;z-index:10;display:grid;place-items:center;padding:20px}.form-panel{padding:28px;width:min(680px,100%);max-height:90vh;overflow:auto}.form-panel h2{margin-bottom:20px}.grid{display:grid;grid-template-columns:1fr 1fr;gap:18px}.span-2{grid-column:span 2}label{display:block;font-size:13px;font-weight:600;margin-bottom:7px}input,textarea,select{width:100%;border:1px solid #ccd3d0;border-radius:8px;background:#fff;padding:11px}textarea{min-height:110px;resize:vertical}input:focus,textarea:focus,select:focus{outline:2px solid #087f7930;border-color:var(--teal)}.actions{display:flex;justify-content:flex-end;gap:8px;margin-top:18px}.login-shell{min-height:100vh;display:grid;grid-template-columns:1.15fr .85fr;align-items:center;gap:100px;max-width:1180px;margin:auto;padding:56px 24px}.login-copy h1{font-size:4rem;max-width:600px}.login-copy p{font-size:1.2rem;color:var(--muted);max-width:530px;line-height:1.7}.login-card{background:#fff;padding:40px;border:1px solid var(--line);border-radius:18px;box-shadow:0 20px 60px #17232d16}.login-card .brand-mark{margin-bottom:28px}.login-card h2{font-size:1.8rem}.login-card form{margin-top:26px}.login-card input{margin-bottom:17px}.demo{background:#f0f7f5;border-radius:8px;padding:13px;font-size:12px;color:var(--muted);margin:20px 0 0}.alert{background:#fdebea;color:var(--danger);border-radius:7px;padding:10px;margin-top:15px}.back{color:var(--teal);font-size:14px;display:block;margin-bottom:28px;cursor:pointer}.detail-grid{display:grid;grid-template-columns:2fr 1fr;gap:24px}.message{display:grid;grid-template-columns:42px 1fr;gap:14px;background:#fff;border:1px solid var(--line);padding:24px;border-radius:12px;margin-bottom:14px}.message.internal{background:#fff9e8}.avatar{width:38px;height:38px;border-radius:50%;background:#dcefed;color:var(--teal);display:grid;place-items:center;font-weight:700}.message-meta{display:flex;justify-content:space-between}.message-meta span,.message small{color:var(--muted);font-size:12px}.message p{line-height:1.65;margin-bottom:0;white-space:pre-wrap}.reply{background:#fff;border:1px solid var(--line);border-radius:12px;padding:22px;margin-top:20px}.reply .reply-options{display:flex;align-items:center;justify-content:space-between;margin-top:12px}.reply-options label{font-weight:400;color:var(--muted)}.reply-options input{width:auto;margin-right:7px}.meta,.history{padding:22px;margin-bottom:18px}.meta h3,.history h3{margin-bottom:18px}.meta dl{display:grid;grid-template-columns:1fr 1fr;gap:13px;margin:0 0 18px}.meta dt{color:var(--muted)}.meta dd{text-align:right;margin:0;font-weight:600}.history>div{display:flex;gap:11px}.history>div>i{width:8px;height:8px;border-radius:50%;background:var(--teal);margin-top:6px;flex:none}.history p{margin:0 0 17px;font-size:13px}.history small{display:block;color:var(--muted);margin-top:4px}#toast{position:fixed;right:22px;bottom:22px;background:var(--ink);color:#fff;border-radius:9px;padding:12px 18px;opacity:0;transform:translateY(10px);transition:.2s;pointer-events:none;z-index:20}#toast.show{opacity:1;transform:none}#toast.error{background:var(--danger)}@media(max-width:800px){.site-header nav{display:none}.user>span{display:none}.container{padding:30px 16px}.login-shell{grid-template-columns:1fr;gap:30px}.login-copy{display:none}.stats{grid-template-columns:1fr}.table-head{display:none}.ticket-row{grid-template-columns:1fr 1fr}.ticket-row>span:first-child{grid-column:span 2}.detail-grid{grid-template-columns:1fr}.grid{grid-template-columns:1fr}.span-2{grid-column:auto}.page-head{align-items:flex-end}h1{font-size:1.8rem}}